Agent Remote Support Setup (Google Remote Desktop)

Real Estate Two70 uses Google Remote Desktop to provide secure, temporary remote support for agents. This allows support to view your screen and help resolve technical issues in real time.

Remote access is only active when you explicitly allow it and provide a support code. You are always in control of the session.

Before You Start

  • You must be using the computer that needs support
  • You will need an internet connection
  • You should use Google Chrome for best results
  • Do not generate a support code until support asks for it

Instructions for PC (Windows)

  1. Open Google Chrome and go to:
    https://remotedesktop.google.com/support
  2. Under “Share this screen”, click Download.
  3. When prompted, download and install the Chrome Remote Desktop Host.
  4. Follow the on-screen prompts to complete the installation.
  5. Once installed, return to the Google Remote Desktop page.

If Windows asks for permission during installation, choose Allow.

Instructions for Mac (macOS)

  1. Open Google Chrome and go to:
    https://remotedesktop.google.com/support
  2. Under “Share this screen”, click Download.
  3. Download and install the Chrome Remote Desktop Host.
  4. During installation, macOS will request security permissions.

On a Mac, you must explicitly allow permissions or remote support will not work.

  • Go to System Settings → Privacy & Security
  • Allow access for:
    • Screen Recording
    • Accessibility
    • Input Monitoring (if prompted)
  • Restart Chrome if requested

How to Generate a Support Code

Only generate a support code when Real Estate Two70 agent support asks for it.

  1. Go to:
    https://remotedesktop.google.com/support
  2. Under “Share this screen”, click Generate Code.
  3. A one-time, 6-digit access code will appear.
  4. Provide that code directly to Real Estate Two70 agent support.

The code expires automatically after a short time or once the session ends. If it expires, simply generate a new one.

Important Security Notes

  • Never share a support code publicly or by accident
  • Remote access ends when the session closes
  • You can watch everything happening on your screen during support
  • You may end the session at any time

Real Estate Two70 will never ask for your passwords.

When to Use Remote Support

  • Real Geeks dashboard issues
  • Email or calendar setup problems
  • Document or form configuration issues
  • General workflow or system troubleshooting

If you are unsure whether remote support is appropriate, ask first before generating a code.